Refund policy

Last updated: 12 October 2026. This page explains refunds for Signguin Premium, a one-time digital purchase.

14-day refund, no questions asked

You can ask for a full refund within 14 days of buying Premium. You don’t have to give a reason.

How to ask for a refund

• Email hello@signguin.com from the address you bought with, or use the link in your Paddle receipt.
• Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle pays the refund to your original payment method, usually within 5 to 10 business days.

What happens after a refund

Premium is switched off again for your account. Your signatures stay saved and switch back to the free version. Images that only Premium includes, such as your photo and banners, stop showing in signatures you already installed.

Your rights

This policy doesn’t limit your statutory rights as a consumer, nor the Paddle buyer terms.